Customer Advocate
Location: Jackson Mississippi
Description: Cohealo is at the momment seeking for Customer Advocate right now, this occupation will be placed in Mississippi. Further informations about this occupation opportunity kindly read the description below. â€" Jackson, MS
Join our fun, diverse, and growing team of experts from multiple industries on a mission to make healthcare affordable and accessible for every patient on the planet. We ar! e focused on eliminating the multi-billion dollar blind spot of healthcare technology consumption.
We’re changing the way healthcare technology is purchased, consumed, and delivered to patients through our collaborative sharing ecosystem. Our overarching mission is to enable life saving technology to be at the right place, at the right time, for the right cost. Join our team in building more incredible partnerships with some of the best hospital groups, physicians, and clinical staff in the world.
About You
Enthusiastic and outgoing, you thrive in a fast-paced, constantly-evolving startup environment. You are motivated by solving people’s problems and can think on your feet and work independently. You are engaging and have a track record working in a truly customer centric environment and can proactively work with others to find solutions. Having an excellent command of the written and spoken word is a must as you will be the face of Cohealo to our! customers.
The Role
We are looking to build our ! customer advocate team positioning you at the very heart of the business. You will act as Cohealo’s voice within our customer community, creating and building relationships with our customers. You will manage customer satisfaction and proactively address new opportunities to expand and strengthen each facilities clinical offerings to their physicians and community.
Every day will be fast paced and diverse; one day you could be helping a Neurosurgeon access to the latest tumor resection technology that was previously not available at his hospital, you could help a hospital in a rural setting expand the types of orthopedic treatment options for their community, and you could help two sister hospitals collaborate on a new purchase for GYN surgery. You will be a part of something truly special each and every day: linking patients with life saving technology in a whole new way. As we pride ourselves on delivering exceptional local customer support, you will delight ou! r hospitals, our clinicians and the patients with the highest quality and speediest of all responses.
Responsibilities
Report through the Chief Sales Officer
Manage customer relationships to solve customer queries in an efficient and timely manner focusing on ‘getting it right the first time, all the time’
Identify new collaboration opportunities within their internal and external networks
Identify opportunities for us to improve our service and adapt to local market conditions, by coordinating with other internal support functions like operations and development
Monitor surgery case volume to proactively manage customers needs today while planning for tomorrow
Enhance our online knowledge base as new features and queries arise
Diagnose technical issues and be point of contact on resolving them with our engineering team
Minimum Requirements
3+ years of experience in a high touch custome! r support role
1+ years of experience in healthcare
A! ble to work a non-traditional work-week frequently (not Monday-Friday)
Proficient in Microsoft office suite and Google apps
Fluent in English
We are maniacal about our mission at Cohealo; we combine an exciting startup culture with relentless work ethic. We empower every team member with the autonomy to be awesome, accompanied with competitive salary and benefits.
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If you were eligible to this occupation, please email us your resume, with salary requirements and a resume to Cohealo.
If you interested on this occupation just click on the Apply button, you will be redirected to the official website
This occupation starts available on: Wed, 15 May 2013 07:58:09 GMT