Service Coordinator
Location: Picayune Mississippi
Description: Wellness Works is looking of Service Coordinator right now, this occupation will be placed in Mississippi. For detail informations about this occupation opportunity please give attention to these descriptions. We currently have immedicate opportunities for Bilingual Service Coordination Representatives!
We are so pleased you are considering a career with SG WellnessWorks. Throughout SG ! WellnessWorks, our goal is to partner with Hospitals and physicians to produce higher quality, better coordinated, more efficient care in each of the communities we serve.
There are a number of important qualities that we are looking for in the employees we recruit. They must have a strong commitment to improving the quality of healthcare, and they must be willing to operate efficiently and productively. We also want employees who are willing to work in a team-based, patient-centered environment.
In turn, we are committed to providing employees with the tools that they need to be successful. In addition to bringing a team together with the right skills and experience, it is of the utmost importance for us to create a professional work environment based on respect, courtesy, and fairness. We are committed to the SG WellnessWorks team and our client hospitals in creating a bond of mutual trust and partnership.
Come Grow with US!
This position answers inco! ming telephone calls from an assigned facility, employer or em! ployee. Collects appropriate data and enters into computer system. Schedules appointments and services for clients/patients, obtains pre-certifications for necessary procedures and services and ensures accuracy of documentation prior to forwarding to appropriate party. Assist Team Leader and VP of Support Services with statistic gathering and assists in complying monthly reports. Assist client physicians and facilities with patient related administrative duties/clinical duties when called upon.
Helps problem solve to ensure superior customer satisfaction.
Receives calls from assigned market(s) and assists clients as needed
Serves as backup for other markets
Assist with monthly/quarterly report as needed
Assist with QA on data input
Maintaining positive relationships with employers, employees, physicians and their staff, and hospital personnel
Keep Team Leader advised of any problems or client concerns
Clocks in/out and schedules time off! according to current policies/procedures.
Run daily tracking for markets assigned
Review tracking report before starting daily activity to prioritize work and to be sure critical tracking is not overlooked. This will also assist with avoiding duplicate employer/md office calls.
Call daily to be sure physician appointments, therapy, treatments, etc were completed in a timely manner.
Secures pre-certification and authorizations for needed services from payers/insurance companies
Be sure to fax daily reminder information to physician offices for appointments today
Check fax machine at end of day to be sure adequate paper
Notify receptionist of needed supplies when you see supplies are getting low.
Phones are to be answered promptly (within 3 rings). Answer as Service Coordination and identify yourself. Offer to assist if the person they request is out of the office. Limit personal phone calls.
Administered programâ€"extra care in tracking, ! especially lost time, length of case, red
flags, potential surgery ! etc. Notify Team Leader of any of these criteria
Notify Team Leader if work load becomes too heavy so assistance can be assigned to keep tracking information timely.
Remember to email CHC, Regional Sales Rep, VP of Support Services and Implementation Coordinator regarding leads and employer physician/clinic concerns.
Keep physicals with open shut files and sort them monthly by market. Make charts for patients that require file set up and use correct color coded tabs.
Be sure to check call status for weekend each Friday
Responsible for reporting to Team Leader if daily job tasks completed to offer assistance with additional projects, etc.
When requested to do a task/project by VP of Support Services be sure to report status of completion/problem completing etc. back to VP of Support Services.
Be sure to accurately reflect CC activities in Systoc. Will begin monitoring this closer for administrative reports so need to be sure they reflect accurate ! numbers.
Be sure cm notes are recorded accurately and provide enough detail so others will understand what is going on. (dont just put talked with sue and she said Freddie said, etc. but put in Sue from Dr Franks office said the adjuster from CMI, Freddie approved,-------)
When calling to verify if kept MD appt if dont have notes but can verify did come be sure to T' the visit and add an A' with CC activity to get the note for the next day. Once you receive the medicals for the visit GO BACK TO The T' and be sure to add pertinent info. (example, PT ordered, limited work and recheck 3 weeks)
Previous medical assistant, medical office, or case management experience or equivalent preferred
Computer literate with the ability to learn new software applications
Ability to solve problems
Excellent communications and customer service skills required
Attention to details and ability to handle multiple tasks simultaneously
Prior occupational healt! h or workers compensation experience helpful
Valid drivers license ! and automobile insurance
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If you were eligible to this occupation, please email us your resume, with salary requirements and a resume to Wellness Works.
If you interested on this occupation just click on the Apply button, you will be redirected to the official website
This occupation starts available on: Sat, 07 Sep 2013 09:25:51 GMT