Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success.
Splunk is the world’s first Data-to-Everything Platform. Now organizations no longer need to worry about where their data is coming from, and they are free to focus on the business outcomes that data can deliver.
Role
Order Management serves as a core business partner within the finance organization focused on the analysis of data from multiple sources and the development of scalable solutions to ensure accurate booking and reporting of revenue.
As a key member of the Revenue Accounting team, the Sr. Order Management Specialist will be responsible for working with the sales, revenue, business applications, and other cross functional teams to accurately process orders and invoices in a timely manner.
This position offers the ability to learn, develop and grow your career working for a dynamic and fast-growing public company
Location: Prague
Responsibilities
- Review and validate order and sales contract information sources (order forms, agreements, POs, approvals) for completeness and accuracy in accordance to processing SLAs and booking policies
- Provide outstanding internal and external support, provide guidance, and take action to drive resolution of issues
- Be the order processing subject matter expert; collaborate with Billing and Collection Teams to identify workflow improvements in process and systems to minimize billing errors
- Support month-end and quarter-end close activities, with ability to work non-standard hours
- Continually document, update and re-evaluate processes and procedures to enhance the effectiveness of the business operations to support increased growth and deal complexity
- Lead problem resolution activities, when required, to insure timely deliveries to customers or address customer fulfillment issues
- Participate in cross-functional projects that will help scale the business and streamline the quote-to-cash process, including defining business requirements and user acceptance testing
- Perform data analysis, reconciliation and reporting metrics analysis
- Support ad-hoc assignments as business requires
Requirements
- 5+ years of Order Management, Deal Desk, or Operations related experience, preferably in a software and or SaaS (Software-As-A-Service) sales organization
- Experience with Salesforce.com, SAP (S/4 Hanna - BRIM/Hybris Billing), Zuora, and Google Suite.
- Experience w/Excel (VLOOKUP, Pivot Tables, Report Building, nested formulas, etc.) would be a plus
- Ability to investigate and analyze problems using sound judgmentand determine solutions to effectively resolve issues
- Demonstrated understanding of upstream and downstream impacts of order processing
- Proven task management and prioritization capabilities
- Ability to adapt to fast changing and dynamic environment
- Well-organized; able to multiple tasks and prioritize with minimal supervision
- Demonstrate capability to interact, collaborate, and communicate effectively at all levels of the organization
- Ability to delegate tasks and follow through to ensure proper completion
Education:
- BS in Accounting or Finance or equivalent experience
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers.
We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.
