SUMMARY
The HR Operations and Benefit Manager’s primary responsibility is as the first point of contact for employees and 3rd parties, as well as managing the day-to-day HR Operations and Benefit Administration.
The ideal candidate preferably has already worked in a relevant role in one of their previous organizations. You will act as a benefit specialist, providing advice to employees on benefit plans and performing all administration within the HRIS and benefit databases. You will manage the day-to-day HR operations, which include managing staffing action processes to completion. In addition, you must be well-versed in utilizing systems/best practices for researching, approaching, and connecting with the right talent. You must have strong organizational skills; a thorough understanding of and stay up-to-date with relevant laws, regulations, and market trends; ensure confidentiality of information; and possess effective program and time management skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES – (90%)
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Benefit Administration (60%)- Determine eligibility and offer coverage.
- Serve as primary contact for plan vendors and third-party administrators.
- Coordinate transfer of data to external contacts for services, premiums, and plan administration.
- Coordinate daily benefit processing. Handle enrollments, COBRA, terminations, changes, beneficiaries, disability, accident and death claims, rollovers, distributions, loans, and hardships.
- Oversee maintenance of employee benefit files, maintain group benefit database and update employee payroll records.
- Distribute materials for benefit orientations, open enrollment, and summary plan descriptions. Assist with training and support to employees.
- Collaborate with payroll and ensure that employer contributions and payroll deductions are processed accurately and in a timely manner, includes review of payroll reports and meeting deadlines.
- Coordinate the annual enrollment processes. Assist with managing plan setup and self-service in ADP. Assist with distributing OE communications.
- Perform plan audits, bill reconciliation, and ensure completion of required benefit compliance, such as non-discrimination testing, annual Medicare survey/notices, and collecting/organizing data for 5500 preparations. Ensure timeliness and accuracy of required reporting.
- Maintain and update employee records and benefit files, reports, and documentation in accordance with federal, state, and provider regulations and for auditors (ex. ACA, COBRA, HIPAA, FMLA, Unemployment, Workers Compensation, etc.).
- Human Resources Operations (20%)
- Provide HR expertise to employees and managers.
- Implement the Foundation’s policies and procedures.
- Adminster all staffing changes and HR processes, such as onboarding, and offboarding, ensuring that all tasks are carried out and processes run smoothly.
- Manage the HRIS to ensure that all employee data is accurate and up to date and that employee transactions via self-service are reviewed and processed.
- Collaborate with payroll to ensure accuracy of HR transactions.
- Ensure confidentiality of files, records, and data, and use discretion in controlling access to and release of information.
- Research/resolve internal/external queries or escalate to the appropriate contact.
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Recruitment Support (10%)
- Ensure completion of all steps in the hiring process, upon approval of the job requisition.
- Post jobs and conduct reference and background checks.
ADDITIONAL DUTIES AND RESPONSIBILITIES - (10%)
- Assist with day-to-day maintenance of the applicant tracking system.
- Assist with other HR duties, as assigned, for example, support of staff meetings/trainings,.
- Coordinates and submits statistics for regulatory agencies/organizations.
- Assists in the compilation of data for HR reporting needs.
EDUCATION REQUIREMENTS
- HR degree required. Minimum Bachelor’s degree or relevant in HR, preferred.
- PHR strongly preferred.
EXPERIENCE REQUIREMENTS
- 6+ years’ practical experience in HR and benefit administration.
- Extensive knowledge of employee benefits, employment regulations, and applicable laws.
- A comprehension of the key principles of employment law and EEOC regulations.
- Proficiency with MS Office, HRIS, benefit databases, and applicant tracking systems. ADP WorkforceNow experience is strongly preferred.
- Understanding of data recording and analysis.
- Must be extremely detail oriented, have excellent follow-through, and take initiative.
- Reliable with adherence to confidentiality.
- Proven ability to meet deadlines and fully comfortable with high work pressure.
- Effective planning and priority setting.
- Ability to view issues with impartiality.
OTHER SPECIFIC KNOWLEDGE, SKILLS, ABILITIES, CERTIFICATIONS, LICENSES
- Ability to work independently with minimal supervision on assigned duties; a sense of ownership and urgency in completing assigned job duties is essential.
- Excellent time management and problem-solving skills.
- Excellent written/verbal/interpersonal communication skills.
- Uses sound judgment.
SUPERVISORY RESPONSIBILITIES
- This position has no supervisory responsibilities/no direct reports.
MANAGES
- 0
TRAVEL, WORK ENVIRONMENT, AND PHYSICAL DEMANDS
- This position requires prolonged periods of sitting at a desk and working on a computer.
- Travel is not expected but may occasionally be required for events or business meetings.
- This position is expected to regularly attend Foundation meetings and trainings.
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