"Working for Absorb has truly been a fantastic experience. It is an organization which offers opportunities for everyone to foster and grow both professionally and personally. What I love most is that no two days are the same here. The organization is very multicultural and with offices across the globe including myself in Ireland, we get to interact with colleagues from various nationalities and cultural backgrounds, which is also another interesting facet of working for Absorb. I have not only learned a lot, but there has also been so much cross functional learning which has helped both my team and I flourish. Peers at Absorb are extremely talented, encouraging, and helpful who are always there in times of need. Overall, Absorb is such a great place to work and definitely the best career move I’ve ever made". - Darren O'Connor: Director, Client Advocacy
The Learning and Development Specialist will support the development of resources & strategic initiatives that contribute to the client experience. The role will involve collaboration with internal stakeholders to analyze & optimize current training resources, documentation, and programs to create an optimal self-help experience for our customers.
Are you interested in learning more about Absorb's remote-first work culture? Check out the video below:
Darren OConner
What you’ll do:
Support organizational initiatives to enhance the client experience by updating or optimizing the design, layout, and content of existing resources, documentation, and programs used to educate clients on our product
- Create and maintain documentation to support existing and new features, products, and services.
Proactively drive new content development based on client feedback, search results, case resolutions, customer usage and consumption patterns, commonly asked questions, and AI data results
Design, develop, and manage all training programs on product information for clients.
Gather and define business and technical requirements for projects, features, and enhancements.
Collaborate and consult with business SMEs to determine effective training solutions for internal and external training.
Presents learning and development programs using various forms and formats including online courses, knowledge base articles, webinars, and videos.
Identify strategic learning solutions using current trends and practices in Adult Education
What you’ll bring:
Strong Communication skills (both written and oral), with an ability to articulate complex technical information clearly.
Proven experience in working across a global team while building relationships with multiple stakeholders and third parties.
Project management skills, including successful delivery to long term project goals, working to tight deadlines, and managing with limited resources in a matrixed organization.
A high level of customer awareness and commercial focus
Ability to merchandise and curate content based on customer behaviour and intended audience.
Additional preferred qualifications:
Previous experience with an LMS or CRM application – a strong technical aptitude for software is required.
Expert or experienced with Zendesk, JIRA, and Confluence
Undergraduate degree in Computer Science, or Information Technology or equivalent experience.
Experience in adult learning or technical writing is highly desirable.
Technologies we use:
Absorb LMS, Zendesk, JIRA, Confluence
Are you ready to become an Absorber?
What we offer:
Fully remote-first work with flexible work arrangements
Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
New Hire Equipment Allowance and monthly Flex Allowance to support your success
Endless opportunity for career growth and internal mobility
Employee driven DE&I programs
Games room, meditation & yoga space, state of the art workplace for Absorbers in our Calgary office
Who are we?
Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.
Our values are simple:
We achieve exceptional results by genuinely caring about each other and the work we do
We’re united, and we grow through our commitment to elevating continual learning!
Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.
Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com
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